Shipping policy

SHIPPING & DELIVERY POLICY

At OH MY BLOCK, we aim to make the delivery of your order as clear and transparent as possible.

Please note that delivery arrangements differ between our digital products, our physical Bar Maker, and orders placed as part of a specific Early Bird offer.

Digital Products – Immediate Delivery

Digital products purchased from OH MY BLOCK, including The Method, guides, recipe collections, e-books and other digital resources, do not require physical shipping.

Unless otherwise stated on the relevant product page, digital products are made available immediately after your order has been successfully completed and payment confirmed.

Access details will be provided electronically, either directly following checkout, by email, through a download link and/or through the relevant digital access method indicated at the time of purchase.

If your order includes both the Bar Maker and digital products, you do not need to wait for your Bar Maker to be delivered to access your digital content.

Your digital content will be made available following completion of your order, while your physical Bar Maker will be prepared and shipped separately in accordance with the terms below.

Please ensure that the email address provided when placing your order is correct.

Bar Maker – Order Processing

For standard orders, the OH MY BLOCK Bar Maker is typically processed and prepared for dispatch within 24 to 48 hours after your order has been confirmed.

Orders placed during weekends, public holidays or particularly busy periods may require additional processing time.

The 24–48 hour processing period is separate from the estimated delivery timeframe.

Once your Bar Maker has been dispatched, you will receive a shipping confirmation email with your tracking information.

UK Delivery

Following dispatch, Bar Maker orders within the United Kingdom are typically delivered within an estimated 5 to 7 working days.

Orders are delivered locally in the UK by Royal Mail.

Working days generally exclude weekends and UK public holidays.

Our standard estimated timeframe is therefore:

Order processing: 24–48 hours
Estimated UK delivery after dispatch: 5–7 working days

Delivery timeframes are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, public holidays, unusually high shipping volumes or other logistical disruptions.

Your statutory rights regarding delivery remain unaffected.

Early Bird Orders – Special Dispatch Schedule

Orders placed as part of an OH MY BLOCK Early Bird offer are subject to a specific dispatch schedule and are therefore not processed according to the standard 24–48 hour dispatch timeframe described above.

Where an Early Bird offer is expressly presented on our website as being limited to the first 250 orders, Bar Makers purchased under that offer will be prepared for dispatch once the Early Bird allocation of 250 orders has been completed, in accordance with the information presented to customers at the time of purchase.

The applicable Early Bird shipping arrangement and any estimated dispatch information will be clearly communicated on the relevant offer or product page before the order is placed.

Once Early Bird dispatch begins and your individual order has been shipped, you will receive your shipping confirmation and tracking information by email.

The estimated 5–7 working day UK delivery timeframe will then apply following dispatch, subject to carrier operations and circumstances outside our reasonable control.

Digital products included with an Early Bird order remain available immediately after the order has been successfully completed. You therefore do not need to wait for the physical Bar Maker to be dispatched or delivered before accessing the digital part of your purchase.

Order Tracking & Email Updates

We will keep you informed of the key stages of your order using the email address provided during checkout.

Depending on the type and status of your order, you may receive:

an order confirmation;
access to any digital products included with your purchase;
relevant updates concerning the preparation of your physical order;
a shipping confirmation once your Bar Maker has been dispatched;
your tracking information and tracking link; and
relevant delivery updates where available.

Once tracking information has been issued, you can use the tracking link provided in your shipping confirmation email to follow the progress of your parcel.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your delivery information before completing your purchase.

If you notice an error in your delivery address, contact us as soon as possible at info@ohmyblock.com.

We will make reasonable efforts to update the address if the physical order has not yet been dispatched. However, once an order has entered the shipping process, we cannot guarantee that the delivery address can be changed.

Delivery Issues

If your tracking information shows an unusual delay, or if you believe there is an issue with the delivery of your Bar Maker, please contact us at:

info@ohmyblock.com

Please include your order number so that we can investigate the shipment as efficiently as possible.

Where appropriate, we may ask you to allow the carrier’s reasonable delivery timeframe to pass before a shipment can be investigated as delayed or lost.

Nothing in this section limits any rights or remedies available to you under applicable consumer law.

Damaged Parcels

If your order arrives visibly damaged, please contact us as soon as reasonably possible at info@ohmyblock.com.

Please provide your order number, a brief description of the issue and, where reasonably possible, photographs showing the parcel and affected product.

This information will help us assess the issue and, where necessary, raise the matter with the delivery provider.

Your statutory rights in relation to damaged, faulty or non-conforming products remain unaffected.